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I bought my wife a reconditioned MacBook from you for Christmas. All she wants to do is Face time with her grand daughter. We can not get it to work. If we enter her g-mail address it says "The server encountered as error processing registration. Please try later." If we click on "Create New Account" it shows a whirling circle and says "Loading" but it never finishes. Do you have a help phone? a help Chat How can I get help?