Amazon MacBook Sellers Suspended over Bogus Customer "Counterfeit" Claims

November 06, 2016

I am now aware of a couple different Amazon MacBook sellers who very recently, though no fault of their own, have woken up to find their accounts suspended because an angry customer clicked the "counterfeit" button in one of Amazon's various feedback mechanisms.

Obviously, there is no such thing as a counterfeit MacBook. Likely, the customers just clicked every button possible to get their complaints heard. It's conceivable that a 3rd party power adapter or battery prompted the claim -- with Amazon, you just never know what triggers any action, and unfortunately there is no intelligent entity on the Amazon side willing to look at these cases and realize, "Hey, there's no such thing as a counterfeit MacBook, so this is clearly in error." In the Kafka-esque, algorythmically-determined world of Amazon, you often end up with a suspended account, with no clear idea why, and limited means of recourse.

What is clear here is that the recent hysteria over 3rd party power adapters being called "fake", "counterfeit", and "knockoffs" is now having a negative effect in the refurbishing world, and Amazon is freaking out at even the slightest suggestion that a device is not OEM. As I have stated before: This is why it is so important that we must allow for the differentiation between legitimate 3rd party devices and ones that are actually fraudulently claiming to be OEM. When we paint with too broad a brush and all 3rd party devices and components arbitrarily get labeled "fake" and "counterfeit", this negative backlash on our industry is exactly what we get.

To make matters worse, several manufacturers on Amazon have become "by permission only", meaning that sellers must be approved by Amazon (and likely the OEM) to sell those brands. If Apple goes in that direction, and the hundreds of Amazon MacBook refurbishers are banned, then millions of older MacBooks will have lost their biggest and most legitimate marketplace, and will therefore be doomed to eBay, CraigsList, or even more marginalized arenas.

It's simply impossible for the mid to low-end Apple refurbishing world to exist without the use of 3rd party power adapters and batteries. Five-year-old laptops from recyclers, schools, and corporations do not come with enough good OEM batteries or power adapters to support the industry, and when you're talking about a $100-$400 laptop, the inclusion of a $79 power adapter and/or a $99 battery tanks the very prospect of being a viable product. A quality 3rd party power adapter and/or battery is the only solution.

As crappy as 3rd party replacement components can sometimes be, we need to support their right to exist and do what we can to make them better and identify the good ones -- our repair/reuse/refurbishing world depends on it!

ComEd Smart Home Showcase Essay

July 01, 2015

About a year ago I entered a ComEd contest hoping to win solar panels for my roof. I didn't win, probably in part due to the fact that I had an old roof at the time. But I just came across the essay again, and while it's not an epic feat of writing, it's certainly relevant to recycling, energy conservation, and many of the issues that I have become familiar with over the years, so I thought I'd post it:

Unfortunately, a house doesn’t come with a manual.

Twelve year ago, as a naive new homeowner, one of my first impressions was that the washer and dryer were the same models that I had grown up with in the 1980s. Another was that I didn’t know how to use the thermostat. When I moved it slightly to the left, the house got cold. To the right, the house became a sauna. Also, I wondered, what was the second trash bin in the alley for? I guessed it was recycling, but not knowing what to put in it, I was intimidated.

A $350 utility bill was the first sign that my house was not efficient. I quickly realized my habit of leaving the lights on was probably not good for my wallet. Every day after work, I toured the house to see if any light bulbs were out, and usually one was. Another finding -- the house had been sold to me with all the outer windows open, and not realizing this, I had left them that way all winter. Whoops!

Five years ago I quit my corporate job and started a computer repair business. At first I didn’t think about environmental implications, and it was just a way to make money. But I soon realized that the broken computers I bought from electronics recyclers would have been scrapped if I hadn’t found them. I was, effectively, making a living off of someone else’s trash. This was a turning point for me -- the idea that there was so much waste in the world, so much unused energy discarded, that I was making a living by simply utilizing what others had thrown away.

From that point, I started to see things differently. I searched the Internet and learned what to put in the recycling bin. I found out that my 30-year-old appliances, while well-built, were far from efficient. I replaced my bulbs with fluorescents, and since then I have almost forgotten what it’s like to change one.

Traveling abroad with this new perspective, I noticed lights turning off automatically upon exiting a room. All bulbs were fluorescents. Cars were very small, and so completely packed that people hung out the windows. Tire “re- treading” stations were everywhere. I came to the sobering realization that people were not doing these things out of some good-natured desire to save the planet, but rather out of necessity. I discovered that we are lucky -- only people so relatively wealthy could grow up being as naive about energy as I had been.

I would be a great candidate for the Smart Home Showcase precisely because I have been on this personal journey, and smart appliances and technologies constitute the perfect next step. Using energy efficiently is not always easy, or obvious, but with a combination of awareness, effort, and technology, it’s possible for everyone to improve and make a huge difference. I’d be proud to be involved in an effort toward that end, and to be an official advocate.

It's an iFixit/RDKL Inc. Christmas!

December 16, 2012

I am honored to be featured on this year's iFixit Christmas card!  I have to say, it's always been great to have an ally in the repair business like iFixit, and I honestly can't imagine what repair would be like without them.  Not only do they provide amazing guides that make my job easier, and allow me a forum to communicate with others on the topic of repair, but they are relentlessly dedicated to the cause of making the world a better and more repairable place.  Thanks, iFixit!  Also, thanks to Seth Lowe at sethlowephoto.com for taking the pictures!

Alt Text

Alt Text

NEW! Do-It-Yourself Laptop Repair Kit! Only $100!

September 22, 2010

People interested in laptop repair often ask me for a "starter kit", which, they imagine, should be composed of all necessary repair tools, three or four easily-repairable laptops (each showcasing a specific issue), and an array of critical parts.  This, they figure, should cost about $100, or maybe $200, but certainly not more, because, after all, the laptops are broken, and they are going to be doing ALL the work!  

And so here we have many of the myths about what I do, about laptop repair in general, and about running a business.

Acquiring laptops to repair is half the battle.  If I did provide a repair kit for $100, then the buyer of this kit would be the smarter one, and I would be the fool, for the kit would be an unbelievable deal.  In fact, if I managed to find this repair kit on Amazon.com, I think I would buy dozens of them, and it would become my new source of parts and dead laptops.  But, sadly, it's not as easy as that, and anyone selling this product would quickly go broke.  Reality is that if you manage to find quality, repairable laptops cheap, it's a matter of luck, hard work, persistence, and knowing exactly what you're looking for.  You can get them on CraigsList or eBay if you know what you're doing.  You can get them from electronics recyclers if you work hard to establish relationships.  You can drive 30 miles and meet a stranger in a parking lot to pay $250 for a dead MacBook Pro, and hopefully he will show up, not mug you, and hopefully it is a MacBook Pro, and not just a MacBook.  It's a lot of plain old hard work.  The repair industry is huge, dead machines are in high demand -- people think they are worth far more than they are -- and if a transaction seems remarkably easy, you probably just screwed yourself over.

More important than finding laptops, it's critical to have an eye for a good deal.  As someone once told me, you don't make money when you sell something; you make money when you buy it.  That's because what you can sell a laptop for is perfectly clear.  Simply go to eBay and do a "completed items" search, and look at the selling prices.  But what you can get it for...that is up for grabs, up to what you can manage to pull off.  Determining what to offer for a laptop is based on knowing what you can sell it for, understanding the defect it has and the cost of repairing that defect, and knowing how much you need to make in order for a transaction to be worth your time.  In short, you need to develop your internal meter, which tells you what price to pay for your merchandise.  It is the accuracy of this meter which determines, more than anything else, whether your company lives or dies.

A post on a popular repair site asked how a new business should spend $1000 allocated for parts.  I predict this business will go bankrupt quickly.  The reason is simple:  If a part is listed for sale, someone has harvested that part from a dead laptop, tested it (hopefully), listed it, and if the seller is a good businessperson, he has determined the mark-up is sufficient to compensate the required time and effort.  In other words, if you buy that part, you are paying a premium.  You are paying far more than you would if you were resourceful enough to do the work yourself.  You're supporting a business, which is generous of you, but you're paying a premium that is unsustainable to your continued existence.  Multiply the transaction times a dozen, and you've bought a dead laptop worth of parts for $1000!  I'll say it till I'm blue in the face:  The best source of parts is a dead laptop, and to be truly effective, you will need to become a packrat with a strategy, dissecting and inventorying hundreds of machines for the parts you need.  It doesn't make for a clean living room, but it's the key to acquiring $1000 worth of parts for $75, instead of paying $75 for a single part.

In order to run a business and do repair effectively, you must bang your head against the wall, over and over.  Don't expect immediate success.  There is no painless path, no class you can take to get all the answers, no clever way about it that is "easier".  Even if you use a website like iFixit.com to flawlessly perform a repair, the ability to know what the problem is -- and to know the repair you're conducting is the right repair -- is the more critical factor, and by far the more difficult skill to acquire.  I remember the first time I purchased 100 iBooks at once.  I met the guy at McDonald's and paid him thousands of dollars in $100 bills.  I barely knew how to replace a hard drive at the time.  It turned out, 80% of these machines had the nearly-fatal "iBook G3 video issue", and it took weeks of agony to understand what I was dealing with.  It was a financial loss, but I bought myself an education, and for some reason I didn't give up, even though that would have been the sane thing to do at the time.  I was persistent, and I learned.  The next time I was presented with 100 laptops, you can bet I knew what to check for before I handed over the money.  

I don't mean to discourage you, but success comes at a price, and reality has taught me to be a realist.  To get your feet wet, determine what working laptops sell for by pricing them on eBay.  Then find dead ones of the same model on CraigsList.  Make sure to focus -- the more specialized you are, the more of an expert you will be at your specialty.  Check your internal meter to determine the appropriate buying price.  Subtract 20% from that figure, and send out low-ball offers.  Most sellers will say no, but some will say yes.  You will get ripped off, you will second-guess yourself constantly, and you may destroy a few good laptops along the way.  But you will learn from every experience, and if you are persistent as you traverse this path, you will wake up six months or a year down the road with the realization that you have gained knowledge.  The realization that, hey, I think I've seen this problem before, and this time I know how to fix it!

Actually, maybe I should offer a repair kit:  The RDKL, Inc., Laptop Repair Kit.  I'll have to charge $999 in order to cover my costs and make an adequate profit, but I think there will likely be some takers, some naive individuals willing to believe in magic.  But in order to feel right about selling this kit, in order to avoid being deceptive, I think I'll have to include a disclaimer:  "While this kit includes everything you need, it does not include everything you REALLY need."

Hello, and welcome to my new website!

May 13, 2010

If you're reading this, you've probably sold me a laptop, bought a laptop from me, or otherwise dealt with me in some capacity.  Running RDKL, Inc. for the last two years has been a great experience, and this site is an attempt to take things to an entirely new level:  Connect all of the hundreds of people I've worked with into one community, and offer real value in the form of video tutorials, a blog, an online store, and an "Answers" forum for the discussion of technical topics.  Whether you're a computer user, a repair hobbyist, a small business, or a recycler, I aim to make rdklinc.com a place where you can connect with others for the purpose of doing business, repairing computers, or just having some fun.

And of course, the "Sell Me Your Broken Computer" wizard makes it easier than ever to turn an old broken laptop into cash.

Thanks to Nate Beaty at Clixel for putting the website together, because I'm not a "web guy", and without his skills this site would simply not exist.  Thanks also to iFixit.com for always being such a positive inspiration.

Let me know if you find bugs or have suggestions.  Though it's fully functional, the site is in the beginning stages, so be sure to check back often.  Make sure to participate by creating an Answers account and posting a question, an answer, an opinion, a review, an ad -- anything!

Thanks, and I look forward to talking to you!

John
Owner, RDKL, Inc.

Alt text